FAQ

Frequently Asked Questions (FAQ)

🌿 1. Where do your herbs come from?

We grow over 70 varieties of herbs in our own gardens and also source from trusted, high-quality herbal growers who share our commitment to freshness and sustainability.

🧺 2. How are your herbs stored?

We store our herbs in small, carefully monitored batches to ensure peak freshness and potency at our workshop. Our packaging is designed to preserve the natural oils and fragrances of each plant.

🚚 3. How long does shipping take?

Orders are typically processed within 2–4 business days. Standard shipping takes 3–7 business days depending on your location. Expedited shipping options are available at checkout.

🔄 4. Can I return or exchange a product?

Yes, we accept returns on unopened and unused items within 14 days of delivery. Please visit our Returns Policy for full details. Due to health and safety standards, we cannot accept used products.

🧼 5. Are your products all-natural?

Absolutely. Every product is made from 100% natural ingredients with no artificial preservatives, fragrances, or dyes. We believe in the power of plants—pure and simple.

📦 6. Do you offer wholesale or bulk ordering?

Yes! If you’re interested in partnering with us or placing a bulk order, please reach out at momsgardenof5@gmail.com and we’ll be happy to assist.

📍 7. Do you ship outside of the U.S.?

At this time, we only ship within the United States. If you’re outside the U.S. and are interested in our products, please contact us and we’ll do our best to accommodate.

💚 8. How long have you been in business?

Mom’s Garden of 5 has over 30 years of experience in herbal care and natural remedies. We’re a family-rooted business that believes in healing through nature.

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            Privacy Policy

At Mom’s Garden of 5, your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our site, we may collect the following information:

• Personal Information: Name, email address, shipping and billing address, phone number, and payment details.

• Order History: Products purchased, order dates, and purchase amounts.

• Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate order updates and shipping details

• Respond to your questions or customer service requests

• Improve our website and user experience

• Send occasional promotional emails (you can opt out anytime)

3. Sharing Your Information

We never sell your information. We only share your data with trusted third parties when necessary, including:

• Payment processors (e.g., Stripe, PayPal)

• Shipping carriers (e.g., USPS, UPS)

• Email platforms for marketing or customer communication

These partners are obligated to protect your data and only use it to fulfill your order or provide services on our behalf.

4. Data Security

We implement reasonable security measures to protect your information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing communications at any time

• Request a copy of the data we have on file for you

To make any of these requests, contact us at support@momsgardenof5.com.

6. Cookies

We use cookies to enhance your browsing experience and collect anonymous usage data. You can choose to disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date.”

8. Contact Us

If you have any questions or concerns about this policy, please contact us at:

 

📧 momsgardenof5@gmail.com
 

📞 440 403 5331